atient Information

We look forward to providing you with excellent service!

We are currently accepting new physical therapy and chiropractic patients. To see a list of insurance that we accept, please click here.

To schedule an appointment, please call 512-467-1100. If calling after hours, please leave your name and phone number on our voice mail, and we will return your call the following business day.

*Please note: In order to protect your privacy, we ask that you do not send any patient forms via e-mail. In order to expedite your initial visit, please print the following forms and fill them out. You may fax them to: 512-467-1101, OR bring them to your first appointment. We will also need a copy of your insurance card, both front and back.

-Thank You!

Please download and complete the following forms for your initial appointment:

• New Patient Packet
• Cancellation Policy
• Authorization of Use and Patient Disclosure

Financial Responsibility

This is how our billing usually works:

• A claim will be sent to your insurance that you presented to our clinic.
• After your insurance company receives a claim, the insurance company may contact you for additional information. Please respond to your insurance company’s questions as quickly as possible so their payment is not delayed.
• It usually takes 30-45 days for your insurance company to pay your claim.
• After your insurance company pays us, we will provide you with information about the amount you may owe.
• You will not receive further communication from our clinic unless the insurance company has not paid your claim or a balance is due from you (e.g., part not covered by your insurance or not paid prior to or at the time of service).
• Please keep in mind that your policy is a contract between you and your insurance company. If you did not follow your insurance plan’s terms, they may not pay for all or part of your care.

 

Other Bills

You will likely receive separate bills from our providers for durable medical equipment that they provided while you were in our clinic. These are usually one-time fees. If you have any questions about these bills, please call the number printed on their statements.

Customer Service

We are pleased to help you with your questions or to provide more information. Our Customer service department can be reached at 512-682-1426. When calling, please have patient’s name and account number available.

Frequently Asked Questions

Q: Why didn’t my insurance pay this balance?

A: Your insurance company may determine that a portion if your visit is due from you. Deductibles, co-payments and items and services not covered by your insurance are your responsibility.

Q: Why did I receive a bill about a month ago saying that I did not owe anything, and now I am receiving another bill asking me for payment?

A: When a claim is sent to your insurance company an informational letter is sent to you. This letter is not a bill. You will receive a statement from the clinic only if the insurance company has not paid your bill or if the insurance company determines you are responsible for the balance due. Insurance companies typically send an “explanation of benefits” (EOB) form to their beneficiaries explaining their payment.

Q: I have Medicare and a Medicare supplement, why do I have a balance? Medicare and my supplement have always paid everything at 100%.

A: Medicare and Medicare supplements do not cover some services, Your Medicare Explanations of Benefits will list these charges as non-covered and due from you.